Jason Hartman talks with Beerud Sheth, founder of Elance and his new project, Gupshup, about the changing nature of working with freelancers and how AI is going to change our work habits and customer interactions forever.
[4:48] How many people utilize all of Beerud’s platforms?
[10:04] The profile of typical Elance/Upwork’s freelancers
[12:24] Beerud’s newest venture, Gupshup
[17:09] How AI customer service agents are changing the landscape
[20:35] The perception of online anonymity has brought out the worst in some people